Frequently Asked Questions
Everything you need to know about bringing HARBOUR quality into your home.
What is the typical shipping timeline for furniture orders?
Small decor items typically ship within 3-5 business days. For larger furniture pieces, please allow 2-4 weeks for our white-glove delivery service to ensure your items arrive safely and are placed in the room of your choice.
Do you offer a warranty on your home products?
Yes, all HARBOUR furniture comes with a limited 1-year warranty covering manufacturing defects in materials and workmanship. Specific items may carry extended manufacturer warranties as noted on the product page.
What is your return policy for home goods?
We want you to love your space. You can return most items within 30 days of delivery. Please note that items must be in original condition, and a restocking fee may apply to large furniture returns.
Can I request fabric swatches before purchasing a sofa?
Absolutely. We offer complimentary swatch kits for our entire upholstery collection so you can test colors and textures in your home's natural lighting before making a commitment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger purchases, we also offer flexible financing options through Affirm.
Are your wood products sustainably sourced?
Sustainability is at the core of HARBOUR. Over 80% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure a minimal environmental footprint.